We offer personalized support and are committed to working with you in overcoming any technical difficulties you may face. The first year of MIS support is free with the purchase of the software. Our support includes access to toll-free support with your customer support specialists, who can connect with you live and walk you through any issues like:
- Installation and configuration help
- Fixing database problems
- Helping with system maintenance
- Resolving problems in the running of the software
iCare comes with many free tools for training and support. The iCare Help Guide is a help toolbar that is located on the iCare interface (and can be opened through the Help menu). When you start iCare for the first time, the iCare Help Guide will display videos to show you the basics of iCare. As you click through iCare, the Help Guide will update and provide help videos and knowledge base articles pertaining to the form you are on.
The Help Video Library (located online) provides an extensive collection of videos that walk users through the basics, as well as more advanced features of the product.
The online Knowledge Base is a collection of articles written by Orgamation’s support team to answer questions that customers have had in the past on the product. From printing labels to adding siblings, the online Knowledge Base is comprehensive and updated frequently.
iCare is continuously improving in addressing our customers' most pressing needs, as well as improving in usability and technology. Purchasing iCare gives you access to the latest innovations in child care management software. Converting to the newest version at any time is easy to do. If you’re interested in upgrading, you can check out our website or simply contact us to find out what changes have been made in the latest versions. You’ll have the choice to upgrade or not. With purchase of the annual MIS Support plan, you get free upgrades for the year.